Shipping policy

At Rizarah, we aim to deliver your orders safely and on time across India. Please review our shipping terms before placing your order.

1. Shipping Coverage

We currently offer shipping across India to all serviceable pin codes through trusted courier partners.

If a location becomes temporarily unserviceable after an order is placed, our support team will contact you and process a refund if delivery is not possible.

2. Order Processing Time

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • Prepaid orders are dispatched faster, while Cash on Delivery orders may require verification before dispatch.

3. Delivery Timeline

Estimated delivery time after dispatch:

  • Most cities: 3–5 business days

  • Remote or non-metro areas may require additional time.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, regional restrictions, or other unforeseen circumstances.

4. Shipping Charges

We offer Free Shipping across India on all orders unless stated otherwise during promotional campaigns.

Any special shipping charges, if applicable, will be shown at checkout before payment.

5. Order Tracking

Once your order is shipped:

  • Tracking details will be shared via SMS, email, or WhatsApp.

  • Customers can track shipments using the provided tracking link.

If tracking details are not received within 48 hours after dispatch, customers may contact support.

6. Delivery Delays

While we work closely with courier partners, delays can occur due to:

  • Weather or natural disruptions

  • Courier network issues

  • High order volumes or regional restrictions

Such delays are beyond our direct control.

7. Failed Delivery Attempts

If delivery fails due to customer unavailability or incorrect address:

  • Courier partners may attempt delivery again.

  • If the shipment returns to us, re-dispatch may require additional shipping charges.

Customers are requested to provide accurate delivery details and remain reachable during delivery.

8. Cash on Delivery (COD) Orders

Cash on Delivery is available in serviceable locations.

  • COD orders may require confirmation via call or message.

  • Orders not confirmed may be cancelled before dispatch.

9. International Shipping

Currently, we do not ship outside India.

10. Contact Support

For shipping or delivery-related queries, contact:

Email: rizarahecommerce@gmail.com
Phone: +91 8920500977
Support Hours: Monday–Saturday, 10 AM to 6 PM