Refund policy

We want your shopping experience with Rizarah to be smooth and satisfactory. Since our products are occasion-focused fashion accessories, returns and exchanges are accepted only under specific conditions mentioned below.

Please read this policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following situations:

  • You receive a wrong product, or

  • The product received is damaged or defective.

To qualify for a return:

  • The return request must be raised within 3 days of delivery

  • The product must be unused and in original condition

  • Original packaging, tags, and accessories must be intact

  • A complete unboxing video clearly showing the issue is mandatory

Requests without an unboxing video or raised after the return window will not be approved.

2. Non-Returnable Situations

Returns are not accepted in the following cases:

  • Product ordered by mistake

  • Change of mind after delivery

  • Minor color or finish variations due to screen differences

  • Products showing signs of use or damage after delivery

  • Missing original packaging or tags

3. Return Process

To request a return:

  1. Contact customer support within 3 days of delivery

  2. Share:

    • Order number

    • Reason for return

    • Complete unboxing video showing the issue

  3. After approval, our team will guide you regarding pickup or return shipping.

Return requests not following this process may be declined.

4. Exchanges

Exchanges are allowed only when:

  • Wrong product is delivered, or

  • Product is received damaged or defective.

Exchange requests must be raised within 3 days of delivery along with an unboxing video.

Exchanges are subject to product availability.

5. Refund Process

After the returned product is received and inspected:

  • Refund approval confirmation will be shared with the customer.

  • Refunds are processed to the original payment method.

  • Refund credit may take 8–15 business days to appear in the customer’s account, depending on bank processing time.

For Cash on Delivery orders, refund will be processed via bank transfer or UPI after collecting customer details.

Refunds will not be issued if inspection shows product misuse or return policy conditions are not met.

6. Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, orders cannot be cancelled.

Prepaid order refunds for approved cancellations are processed within 1–2 working days.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete:

  • Contact support within 24 hours of delivery

  • Share a complete unboxing video showing the issue

Without video proof, replacement or refund cannot be processed.

8. Contact Support

For return, exchange, or refund requests, contact:

Email: rizarahecommerce@gmail.com
Phone: +91 8920500977
Support Hours: Monday–Saturday, 10 AM to 6 PM